The maturity model approach was developed originally by the Software Engineering Institute of the Carnegie-Mellon University for the United States Department of Defense (Watts Humphrys, 1989). Over the years, Professor Alan Gillies has deployed change management models based upon this approach in medicine, nursing, human resources and information technology and management, and refined the approach.
The model characterises the maturity of an organisation’s processes across a range of activities within a specific domain. Within our version of this approach (Gillies and Howard, 2003), each activity is characterised as:
0. Not yet comitted. The organisation has not yet documented a commitment to carry out this activity
- Committed. The organisation has documented a commitment to carry out this activity
- Systematic. The organisation has implemented a systematic process defining how to carry out this activity.
- Monitoring. The organisation measures its performance against the systematic process to determine how well it is carrying out this activity.
- Improving. The organsiation uses its monitoring data to identify weaknesses and uses it to learn how to improve.
- Embedded. Year on Year implementation of stages 1 to 4 leads to cultural change, and embedded continuous improvement.
The approach is embedded within our online tools, which provide audit tools, evidence repositories and reporting facilities.
Read the words? Now watch the movie! Here’s one I prepared earlier for HIV care!
Our maturity models can help you with:
- Supporting service re-design
- Reducing variation in care
- Improving effectiveness and efficiency of health systems
- Improving the monitoring of patients
- Creating an audit & evaluation culture
- Improving quality & outcomes
- Change management strategies
- Enhancing customer trust , industry value and reputation
- Case finding – unmet need